all FAQ — Account, Deposit and Bonus

If verification is rejected, all's support team will send you a message explaining the reason. The most common reasons are low image quality or documents that are partially covered. In that case, take new photos in good lighting and resubmit. Use 24/7 live chat for assistance.

Yes, the name you provide when registering at all must match the name on your bKash, Nagad or Rocket account. If the names do not match, your withdrawal may be held. Use the correct name from the start. If you need to change your name later, contact the support team.

all uses SSL encryption, so the national ID or passport details you submit are stored securely on encrypted servers. This information is used only for internal verification and is not shared with third parties. Read the privacy policy for more details.

Identity verification is done mainly to keep your account secure and prevent unauthorised access. all also wants to confirm that all players are 21 years of age or older. This is part of responsible gaming and is important for the security of your own account.

Click the "Forgot password?" option on the login page. Enter your registered mobile number and an OTP will be sent to you. Use that OTP to set a new password. If you no longer have access to your mobile number, contact all's live chat — the support team will verify your identity and assist you.

First make sure you are entering the correct mobile number and password. Check that Caps Lock is off. After several failed attempts your account may be temporarily locked — in that case clear your browser cache and try again, or go directly to the all Login page and reset your password. If the problem continues, let us know via live chat.

No. Under all's policy each player may open only one account. If multiple accounts belonging to the same person are found, they will be closed and any related bonuses may be cancelled. This is to maintain a fair playing environment. Full details are on the terms and conditions page.

Yes. Both all's website and app support live casino on mobile. With a good internet connection (4G or Wi-Fi) you can play with a live dealer in real time. The app is available on both Android and iOS and can be downloaded through official channels.

In roulette a wheel spins and the number where the ball lands is the winning number. You can bet on a specific number, a range of numbers, red or black, or odd or even. A straight bet on a single number pays more but has lower odds. all has Evolution live roulette tables.

In baccarat you bet on one of three outcomes: "Player", "Banker" or "Tie". The dealer deals two cards to each side and the hand closest to 9 wins. 10, J, Q and K are worth zero; Ace is worth 1. If the total is two digits, only the right digit counts (for example, 15 counts as 5). Simple rules and fast rounds have made baccarat popular.

The minimum deposit at all is ৳500 — for any payment method and any game. This limit applies to everything from slots to cricket betting. Individual bet limits on different games may vary on the slots page, but the minimum amount to add funds to your account is ৳500.

Deposits usually credit within a few minutes. If your balance still does not show, get the transaction confirmation message from your mobile banking app and contact all's live chat with the transaction ID. There may be a slight delay during peak hours, but the support team will resolve it quickly.

all supports four mobile banking methods for deposits: bKash, Nagad, Rocket and Upay. Withdrawals are also processed through these four methods. The minimum deposit is ৳500 and the minimum withdrawal is ৳800. Withdrawals are usually completed within 30 minutes to 3 hours.

Log in to all and go to the deposit section. Select bKash and enter the amount (minimum ৳500). Send money to the bKash number shown, either through your bKash app or by dialling *247#. Save the payment reference number. Your all account balance will be updated within a few minutes.

The wagering requirement is calculated by multiplying the bonus amount by a set multiplier to arrive at the total betting target. For example, for the welcome bonus: deposit ৳1,000 and receive ৳1,000 bonus — balance becomes ৳2,000. The wagering condition is bonus × 10 = ৳1,000 × 10 = ৳10,000 in bets to be completed before bonus winnings can be withdrawn.

Yes, an active bonus can be cancelled, but any winnings earned through that bonus will be forfeited. Only your actual deposit amount is protected. To request a bonus cancellation, contact all's live chat support. Before cancelling, you can read more on the responsible gaming page.

No. all's 100% welcome bonus (up to ৳20,000) is available to each player only once — on the first deposit only. If the same person opens multiple accounts to claim the bonus, those claims will be cancelled. After the first deposit, other regular promotions such as weekly reload offers and slot festival bonuses are available.

After creating a new account, make your first deposit and all will automatically add a 100% bonus — no separate code is needed. Example: deposit ৳40,200 and ৳20,000 bonus is added — total balance ৳60,200; wagering condition ৳20,000 × 10 = ৳2,00,000. If you have any questions about the bonus, ask via live chat.